INTRODUCTION

This Privacy Policy (“Policy”) describes the manner in which IndoCrafter LLP, a limited liability partnership incorporated under the laws of India and operating under the brand name InfErra (hereinafter referred to as the “Company”, “We”, “Us” or “Our”), collects, receives, stores, uses, processes, discloses, and protects personal data of individuals (“User”, “You” or “Your”) who access or use the website www.inferra.in (the “Website”) or otherwise interact with the Company.

This Policy has been formulated in accordance with applicable laws in India, including the provisions of the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and shall be read in conjunction with the Terms and Conditions governing the use of the Website.

By accessing the Website or by voluntarily providing personal data, You acknowledge that You have read, understood, and consented to the practices described in this Policy.

APPLICABILITY

This Policy applies to all Users who access or use the Website, including those who browse the Website, register for product warranty, download user manuals, or communicate with the Company for any purpose.

This Policy applies solely to personal data collected by the Company through the Website or through direct interactions with the User and does not extend to third-party platforms, including e-commerce marketplaces such as Amazon, Flipkart, or similar platforms, which are governed by their own respective privacy policies.

COLLECTION OF PERSONAL DATA

The Company may collect personal data directly from You or through automated means when You access or use the Website or avail of services offered therein. Such personal data may include, without limitation, information such as Your name, mobile number, email address, and other identifiers voluntarily provided by You.

In the course of warranty registration or customer support, the Company may also collect transaction-related information, including invoice details, date and place of purchase, and product-related information. Additionally, the Company may collect technical and usage-related information such as Internet Protocol (IP) address, browser type, device information, and data relating to Your interaction with the Website, including through the use of cookies and similar technologies.

Any additional information provided by You through forms, communications, or other interactions with the Company shall also be deemed to form part of personal data for the purposes of this Policy.

The Company does not intentionally collect sensitive personal data unless such data is voluntarily provided by You.

PURPOSE OF PROCESSING

The personal data collected by the Company may be used, processed, and stored for purposes including, but not limited to, facilitating product warranty registration and administration, providing customer support and responding to queries, enabling access to user manuals and related services, improving the functionality and performance of the Website, and maintaining internal records and compliance with applicable legal and regulatory requirements.

In addition, the Company may use personal data for its legitimate business interests, including conducting internal analysis, research, product development, system improvement, and operational optimization.

The Company may also use personal data to communicate with You, including sending transactional communications, service-related updates, and promotional or marketing communications relating to products, services, offers, campaigns, or business initiatives of the Company. Such communications may be made through electronic means, including email, SMS, messaging platforms such as WhatsApp, or other modes of communication, unless You choose to opt out in the manner specified by the Company.

CONSENT AND LEGAL BASIS

By providing personal data to the Company, You provide Your free, specific, informed, and unambiguous consent for the collection, use, processing, and disclosure of such data in accordance with this Policy and applicable law.

Provision of personal data is voluntary; however, certain services, including warranty registration and related support, may not be made available in the absence of required information.

The Company may also process personal data for purposes permitted under applicable law, including for compliance with legal obligations and for legitimate uses consistent with the reasonable expectations of the User.

DISCLOSURE AND SHARING OF PERSONAL DATA

The Company does not sell personal data to third parties. However, in the course of its business operations, the Company may disclose, share, or transfer personal data to third parties, including service providers, vendors, and business partners engaged for purposes such as data storage, analytics, customer communication, marketing campaigns, technology support, and operational efficiency.

The Company may also share personal data with third-party platforms, tools, or systems for the purposes of conducting marketing activities, managing customer relationships, performing analytics, or improving products and services. Such processing may include the use of personal data for segmentation, targeting, or system training and optimization.

In addition, the Company may disclose personal data where required to do so by law, regulation, court order, or governmental authority, or where such disclosure is necessary to protect the rights, property, or safety of the Company or its Users.

Such disclosures may involve transfer of personal data within India or to jurisdictions outside India, subject to compliance with applicable legal requirements.

DATA RETENTION

The Company shall retain personal data for such period as may be necessary to fulfil the purposes for which it was collected, to provide services to the User, to conduct business operations and analysis, and to comply with applicable legal, regulatory, or contractual obligations.

The Company reserves the right to retain personal data for a reasonable period thereafter, including for purposes of dispute resolution, enforcement of legal rights, and audit or compliance requirements, to the extent permitted under applicable law.

DATA SECURITY

The Company implements reasonable technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. Such measures are designed having regard to the nature of the data and the risks associated with its processing.

However, the User acknowledges that no method of transmission over the internet or method of electronic storage is completely secure, and the Company cannot guarantee absolute security of personal data. Accordingly, any transmission of personal data is undertaken at the User’s own risk.

RIGHTS OF THE USER

Subject to applicable law, You may have the right to request access to Your personal data, seek correction or updating of inaccurate or incomplete data, request erasure of personal data, or withdraw consent for the processing of personal data.

Such requests may be made by contacting the Company using the details provided in this Policy. The Company reserves the right to verify the identity of the requester and to decline or limit the scope of such requests where permitted under applicable law.

Withdrawal of consent may result in the inability of the Company to provide certain services, including warranty-related services.

COOKIES AND TRACKING TECHNOLOGIES

The Website may use cookies and similar tracking technologies to enhance user experience, analyze Website traffic, and improve functionality. By continuing to use the Website, You consent to the use of such technologies.

You may choose to disable cookies through Your browser settings; however, this may affect the functionality of certain features of the Website.

THIRD-PARTY LINKS

The Website may contain links to third-party websites or services. The Company does not control and is not responsible for the privacy practices, policies, or content of such third-party websites. Users are advised to review the privacy policies of such third parties independently.

LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, the Company shall not be liable for any unauthorized access, disclosure, alteration, or destruction of personal data, or for any loss or damage arising therefrom, where such events are beyond the reasonable control of the Company.

The Company shall also not be liable for any actions taken by Users or third parties based on the information provided or made available through the Website.

MODIFICATION OF POLICY

The Company reserves the right to modify, amend, or update this Policy at any time without prior notice. The revised Policy shall become effective upon its publication on the Website, and continued use of the Website thereafter shall constitute acceptance of such revised Policy.

GRIEVANCE REDRESSAL

Any grievances or concerns relating to this Policy or the processing of personal data may be addressed to the Company at the contact details provided below. The Company shall endeavor to address such grievances within a reasonable timeframe in accordance with applicable law.

GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.