INTRODUCTION

This Warranty Policy (“Policy”) sets out the terms and conditions governing the limited warranty provided by IndoCrafter LLP, operating under the brand name InfErra (hereinafter referred to as the “Company”, “We”, “Us” or “Our”), in respect of products sold under the said brand.

This Policy shall be read in conjunction with the Terms and Conditions and Privacy Policy available on the website www.inferra.in (“Website”), and forms an integral part thereof.

By purchasing and/or using the product, and by registering for warranty, the customer (“Customer”, “You” or “Your”) agrees to be bound by the terms set out herein.

WARRANTY COVERAGE AND PERIOD

The Company provides a limited warranty against manufacturing defects in the product for a period of three (3) months from the date of purchase (“Warranty Period”), subject to the terms and conditions set out in this Policy.

This warranty is limited solely to defects arising from manufacturing faults and does not cover any other issues or conditions.

WARRANTY REGISTRATION

In order to avail warranty benefits, the Customer is required to register the product on the Website by providing accurate and complete information, including but not limited to name, contact details, purchase details, and proof of purchase (invoice).

Failure to register the product or to provide valid and verifiable proof of purchase may result in denial of warranty benefits at the sole discretion of the Company.

The Company reserves the right to verify all information and documents submitted by the Customer before processing any warranty claim.

SCOPE OF WARRANTY

This warranty is strictly limited to the repair or replacement, at the sole discretion of the Company, of the defective product or part thereof.

The Company shall not be liable to provide any refund, compensation, or replacement beyond what is expressly provided under this Policy.

Any repaired or replaced product shall continue under the original Warranty Period and shall not extend or renew the warranty duration.

EXCLUSIONS FROM WARRANTY

This warranty does not cover, and shall be deemed void in the event of, any of the following circumstances:

• Damage resulting from misuse, negligence, improper handling, or failure to follow instructions provided in the user manual;
  • Normal wear and tear, including deterioration of components over time;
  • Any requirement for calibration, adjustment, or maintenance of the product;
  • Use of the product in unsuitable environmental conditions, including exposure to extreme temperature, humidity, or contaminants;
  • Physical damage, including cracks, breakage, or liquid ingress;
  • Unauthorized repair, modification, tampering, or opening of the product;
  • Use of the product for commercial, professional, or unintended purposes;
  • Any variation in readings or performance arising from environmental factors or inherent technological limitations of the product;
  • Absence of valid proof of purchase or submission of incomplete, inaccurate, or misleading information.

For the avoidance of doubt, any issues relating to accuracy, consistency of readings, or performance variation shall not, by themselves, be construed as manufacturing defects.

CALIBRATION AND PERFORMANCE LIMITATIONS

The Customer acknowledges that the product is a sensor-based device and may require periodic calibration to maintain optimal performance.

The Company does not provide calibration, servicing, or maintenance support and shall not be responsible for any performance deviation arising from lack of calibration, usage over time, or environmental conditions.

CLAIM PROCESS

In the event of a suspected defect, the Customer shall contact the Company through the contact details provided on the Website and provide necessary information and supporting documents as may be required.

The Company may require the Customer to:
• Provide additional information or clarification;
• Submit photographs, videos, or other evidence;
• Return the product for inspection at a location designated by the Company.

The Company reserves the right to determine, at its sole discretion, whether the issue qualifies as a manufacturing defect under this Policy.

All costs and risks associated with shipping the product for inspection or replacement shall be borne by the Customer, unless otherwise agreed by the Company.

LIMITATION OF LIABILITY

The Company’s obligations under this Policy are limited solely to repair or replacement as set out herein.

To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of use, loss of data, or any personal or financial loss arising from use of the product.

NON-TRANSFERABILITY

This warranty is personal to the original purchaser of the product and shall not be transferable to any subsequent owner or user.

MODIFICATION OF POLICY

The Company reserves the right to modify, amend, or update this Policy at any time without prior notice. The revised Policy shall be effective upon publication on the Website.

GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.